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Patient satisfaction surveys as a market research tool for general practices.

BACKGROUND. Recent policy developments, embracing the notions of consumer choice, quality of care, and increased general practitioner control over practice budgets have resulted in a new competitive environment in primary care. General practitioners must now be more aware of how their patients feel...

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Bibliographic Details
Main Authors: Khayat, K, Salter, B
Format: Artigo
Language:Inglês
Published: 1994
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Online Access:https://ncbi.nlm.nih.gov/pmc/articles/PMC1238869/
https://ncbi.nlm.nih.gov/pubmed/8204335
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