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Most of us have had so many bad experiences with service personnel over the years that we harbor the illusion that doing things for ourselves is faster and better.
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| Autor principal: | |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
BioMed Central
2005
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| Assuntos: | |
| Acesso em linha: | https://ncbi.nlm.nih.gov/pmc/articles/PMC1175960/ https://ncbi.nlm.nih.gov/pubmed/15960808 https://ncbi.nlm.nih.govhttp://dx.doi.org/10.1186/gb-2005-6-6-111 |
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