Selected elements of the logistic customer service in public transport – Gdynia case

Relationship marketing involves negotiated service promise, which is characterized by: the reliability of trip in the desired direction, using of suitable means of transport at a cer-tain price, expected conditions of trip in right time. The universality of the principles of cus-tomer service dete...

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Detaylı Bibliyografya
Yazar: Krzysztof Grzelec
Materyal Türü: Artigo
Dil:Inglês
Baskı/Yayın Bilgisi: SITK RP 2016-01-01
Seri Bilgileri:Przegląd Komunikacyjny
Konular:
customer service
urban transport
marketing research
transport demands
Online Erişim:http://www.transportation.overview.pwr.edu.pl/UPLOAD/BAZA-ARTYKULOW/ENG/2016/01/A_ENG_16_01_01.pdf
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