Marketing de serviços – análise da percepção da qualidade de serviços através da ferramenta SERVQUAL em uma instituição de ensino superior de Santa Catarina

In the first part of this article it has been condensed the services marketing concepts since its beginning and the concepts about services quality. In the second chapter we tried to identify the main meaning of services quality and the costumer perception about it showing the difference between ser...

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מידע ביבליוגרפי
Main Authors: Brígida Dettmer, Ceci Socorro, Heitor Takashi Katon
פורמט: Artigo
שפה:Português
יצא לאור: Universidade Federal de Santa Catarina 2002-01-01
סדרה:Revista de Ciências da Administração : RCA
נושאים:
Marketing de serviço
Qualidade de serviço
SERVQUAL
Services marketing
Services quality
גישה מקוונת:https://periodicos.ufsc.br/index.php/adm/article/view/1847
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