Low-income consumers’ disposition to use automated banking services

Automated banking services rely on the so-called fintech technologies. These technologies, however, represent an opportunity to enhance financial inclusion indicators among low-income customers. This paper aims to develop a new conceptual framework to analyse low-income consumers’ disposition to use...

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Main Authors: Juan C. Correa, Silvana Dakduk, David van der Woude, Marithza Sandoval-Escobar, Rafael Lopez-Llamas
Formato: Artigo
Idioma:Inglês
Publicado: Taylor & Francis Group 2022-12-01
Series:Cogent Business & Management
Assuntos:
Automation
banking services
financial inclusion
low-income consumers
technology disposition
Acceso en liña:https://www.tandfonline.com/doi/10.1080/23311975.2022.2071099
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