Dynamic appointment scheduling for outpatient clinics with multiple physicians and patient choice

Mitigating the adverse effects of uncertainty in appointment systems, arising from heterogeneous patient needs and preferences, is critical to the effective use of scarce medical resources and patient satisfaction. This study addresses an online scheduling problem with multiple servers and considera...

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Main Authors: Chongjun Yan, George G.Q. Huang, Yong-Hong Kuo, Jiafu Tang
Formato: Artigo
Idioma:Inglês
Publicado: KeAi Communications Co., Ltd. 2022-03-01
Series:Journal of Management Science and Engineering
Assuntos:
Applications in healthcare systems
Dynamic scheduling
Stochastic models
Patient choice
Multiple physicians
Acceso en liña:http://www.sciencedirect.com/science/article/pii/S2096232021000044
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