Dense-to-Question and Sparse-to-Answer: Hybrid Retriever System for Industrial Frequently Asked Questions

The term “Frequently asked questions” (FAQ) refers to a query that is asked repeatedly and produces a manually constructed response. It is one of the most important factors influencing customer repurchase and brand loyalty; thus, most industry domains invest heavily in it. This has led to deep-learn...

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Main Authors: Jaehyung Seo, Taemin Lee, Hyeonseok Moon, Chanjun Park, Sugyeong Eo, Imatitikua D. Aiyanyo, Kinam Park, Aram So, Sungmin Ahn, Jeongbae Park
Formato: Artigo
Idioma:Inglês
Publicado em: MDPI AG 2022-04-01
Colecção:Mathematics
Assuntos:
deep learning
artificial intelligence
natural language processing
frequently asked questions
dense and sparse embedding
industrial system
Acesso em linha:https://www.mdpi.com/2227-7390/10/8/1335
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