Assessing the quality of dental services using SERVQUAL model

Background: The measurement of service quality had an important role in managing service provided, diagnosing the problem, and assessing service performance. Patient satisfaction is one of the key indicators of quality in health-care organizations. This study aimed to measure the service quality gap...

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Detalhes bibliográficos
Main Authors: Nooredin Dopeykar, Mohammadkarim Bahadori, Parisa Mehdizadeh, Ramin Ravangard, Mahmood Salesi, Seyed Mojtaba Hosseini
Formato: Artigo
Idioma:Inglês
Publicado em: Wolters Kluwer Medknow Publications 2018-01-01
Colecção:Dental Research Journal
Assuntos:
Dental services
expectation
patient
perception
Acesso em linha:http://www.drjjournal.net/article.asp?issn=1735-3327;year=2018;volume=15;issue=6;spage=430;epage=436;aulast=Dopeykar
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