When Team Conflicts Threaten Quality of Care: A Study of Health Care Professionals' Experiences and Perceptions

Objectives: To explore professionals' experiences and perceptions of whether, how, and what types of conflicts affected the quality of patient care. Patients and Methods: We conducted 82 semistructured interviews with randomly selected health care professionals in a Swiss teaching hospital (Oct...

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Main Authors: Stéphane Cullati, PhD, Naike Bochatay, PhD, Fabienne Maître, Msc, Thierry Laroche, MSC, Virginie Muller-Juge, MSC, Katherine S. Blondon, MD, Noëlle Junod Perron, MD, Nadia M. Bajwa, MD, Nu Viet Vu, PhD, Sara Kim, PhD, Georges L. Savoldelli, MD, Patricia Hudelson, PhD, Pierre Chopard, MD, Mathieu R. Nendaz, MD
Formato: Artigo
Idioma:Inglês
Publicado em: Elsevier 2019-03-01
Colecção:Mayo Clinic Proceedings: Innovations, Quality & Outcomes
Acesso em linha:http://www.sciencedirect.com/science/article/pii/S2542454818301206
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