THE EFFECT OF SERVICE QUALITY ON CUSTOMERS’ SATISFACTION AND WORD OF MOUTH

Banking business represent the service business which its pursuant to belief, meaning that problem in service quality will determine its success. Emulation which progressively tighten within competitors makes the Bank BPD Bali Cabang Pembantu Sanur must show itself by giving best service and exceeds...

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Autors principals: Sugama I P.Y., Sukaatmadja I P.G.
Format: Artigo
Idioma:Inglês
Publicat: Russian Journal of Agricultural and Socio-Economic Sciences 2020-02-01
Col·lecció:Russian Journal of Agricultural and Socio-Economic Sciences
Matèries:
service quality
satisfaction
word of mouth
clients
Accés en línia:https://rjoas.com/issue-2020-02/article_09.pdf
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