Cargando...

Quality of services aimed at achieving customer satisfaction

This paper deals with the analysis of tourism market and the manner in which the quality of provided service determines the level of tourist satisfaction. The main objective of this paper is to emphasize the significance of quality management in the field of tourism. The effects of this process infl...

Descrición completa

Gardado en:
Detalles Bibliográficos
Main Authors: Gašević Dragana, Vranješ Marijа, Tomašević Dragana
Formato: Artigo
Idioma:srp
Publicado: University Business Academy - Faculty of Economics and Engineering Management, Novi Sad, Serbia 2019-01-01
Series:Ekonomija: teorija i praksa
Assuntos:
Acceso en liña:https://scindeks-clanci.ceon.rs/data/pdf/2217-5458/2019/2217-54581902045G.pdf
Tags: Engadir etiqueta
Sen Etiquetas, Sexa o primeiro en etiquetar este rexistro!