I Have Had Enough: When and How Customer Mistreatment Leads to Coworker Undermining

Service workers are more prone to experience customer mistreatment because of their frequent interactions with them. Hence, it compels them to the level where their performance is compromised. Employees who face customer mistreatment feel ill-treated and develop the desire for revenge. Based on the...

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Detalhes bibliográficos
Main Authors: Zhou Huilian, Muhammad Waqas, Farzan Yahya, Usman Ahmad Qadri, Fatima Zahid
Formato: Artigo
Idioma:Inglês
Publicado em: Frontiers Media S.A. 2022-05-01
Colecção:Frontiers in Psychology
Assuntos:
customer mistreatment
revenge desire
coworker undermining
social exchange theory
China
Acesso em linha:https://www.frontiersin.org/articles/10.3389/fpsyg.2022.629901/full
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