How physicians make sense of their experience of being involved in hospital users’ complaints and the associated mediation

Abstract Background The growing interest in hospital users’ complaints appears to be consistent with recent changes in health care, which considers the patient’s voice a valuable information source to improve health care. Based on the assumption that the clinicians’ lived experience is an essential...

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Autori principali: Béatrice Schaad, Céline Bourquin, Francesco Panese, Friedrich Stiefel
Natura: Artigo
Lingua:Inglês
Pubblicazione: BMC 2019-01-01
Serie:BMC Health Services Research
Soggetti:
Patient complaints
Complaints center
Physician-centered research
Lived experience
Interpretative phenomenological analysis
Accesso online:http://link.springer.com/article/10.1186/s12913-019-3905-8
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