How physicians make sense of their experience of being involved in hospital users’ complaints and the associated mediation

Abstract Background The growing interest in hospital users’ complaints appears to be consistent with recent changes in health care, which considers the patient’s voice a valuable information source to improve health care. Based on the assumption that the clinicians’ lived experience is an essential...

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Main Authors: Béatrice Schaad, Céline Bourquin, Francesco Panese, Friedrich Stiefel
Format: Artigo
Sprog:Inglês
Udgivet: BMC 2019-01-01
Serier:BMC Health Services Research
Fag:
Patient complaints
Complaints center
Physician-centered research
Lived experience
Interpretative phenomenological analysis
Online adgang:http://link.springer.com/article/10.1186/s12913-019-3905-8
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