STANDARDS FOR THE PHARMACY CUSTOMER SERVICE: OPINIONS OF DIRECTORS AND PHARMACEUTICAL PERSONNEL

Nowadays pharmacy organizations are actively introducing customer service standards into their activity. Efficiency of their introduction depends from the whole range of factors including the recognition of their significance and necessity by every expert. The purpose of the study is to compare the ...

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Autors principals: O. A. Kulikova, L. I. Lavrentyeva
Format: Artigo
Idioma:Russo
Publicat: Pyatigorsk Medical and Pharmaceutical Institute - branch of Volgograd State Medical University 2015-11-01
Col·lecció:Farmaciâ i Farmakologiâ (Pâtigorsk)
Matèries:
service standard
director
pharmaceutical personnel
pharmacy organization
Accés en línia:https://www.pharmpharm.ru/jour/article/view/158
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