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STANDARDS FOR THE PHARMACY CUSTOMER SERVICE: OPINIONS OF DIRECTORS AND PHARMACEUTICAL PERSONNEL

Nowadays pharmacy organizations are actively introducing customer service standards into their activity. Efficiency of their introduction depends from the whole range of factors including the recognition of their significance and necessity by every expert. The purpose of the study is to compare the ...

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Detalhes bibliográficos
Main Authors: O. A. Kulikova, L. I. Lavrentyeva
Formato: Artigo
Idioma:Russo
Publicado em: Pyatigorsk Medical and Pharmaceutical Institute - branch of Volgograd State Medical University 2015-11-01
Colecção:Farmaciâ i Farmakologiâ (Pâtigorsk)
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Acesso em linha:https://www.pharmpharm.ru/jour/article/view/158
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