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An assessment of customer satisfaction and service quality: the case of hotels in East London, South Africa
The purpose of this study was to examine hotel guest comment cards (GCCs) and customer satisfaction management schemes in hotels of East London. The findings indicate that hotel employees do not need additional training in order to motivate their guests to complete GCCs. Therefore, GCCs pro...
Gorde:
| Egile Nagusiak: | , |
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| Formatua: | Artigo |
| Hizkuntza: | Inglês |
| Argitaratua: |
AfricaJournals
2015-01-01
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| Saila: | African Journal of Hospitality, Tourism and Leisure |
| Gaiak: | |
| Sarrera elektronikoa: |
http://www.ajhtl.com/uploads/7/1/6/3/7163688/article38vol4(2)july-nov2015.pdf
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| Etiketak: |
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