載入...
Impact of customer exit drivers on social word-of-mouth: Results extracted from restaurants’ followers
The present study aimed at identifying the reasons for the customer's exit and determining their effects on social word-of-mouth through the means of social media applications. Four customer exit drivers were selected after a review of the literature: service failure, service recovery failure,...
Na minha lista:
| 主要作者: | |
|---|---|
| 格式: | Artigo |
| 語言: | Inglês |
| 出版: |
Growing Science
2020-09-01
|
| 叢編: | Management Science Letters |
| 主題: | |
| 在線閱讀: | http://www.growingscience.com/msl/Vol11/msl_2020_317.pdf |
| 標簽: |
添加標簽
沒有標簽, 成為第一個標記此記錄!
|