Φορτώνει......
Impact of customer exit drivers on social word-of-mouth: Results extracted from restaurants’ followers
The present study aimed at identifying the reasons for the customer's exit and determining their effects on social word-of-mouth through the means of social media applications. Four customer exit drivers were selected after a review of the literature: service failure, service recovery failure,...
Αποθηκεύτηκε σε:
| Κύριος συγγραφέας: | |
|---|---|
| Μορφή: | Artigo |
| Γλώσσα: | Inglês |
| Έκδοση: |
Growing Science
2020-09-01
|
| Σειρά: | Management Science Letters |
| Θέματα: | |
| Διαθέσιμο Online: | http://www.growingscience.com/msl/Vol11/msl_2020_317.pdf |
| Ετικέτες: |
Προσθήκη ετικέτας
Δεν υπάρχουν, Καταχωρήστε ετικέτα πρώτοι!
|