Satisfied, but Will They Spread a Word? The Role of Customer Satisfaction at Jamu Café
This research aimed to investigate consumers’ intention to repurchase jamu at Jamu Café. Service quality, customer satisfaction, and Word-of-Mouth (WOM) were selected as the predictor variables. In total, 200 participants who purchased jamu at the café were selected conveniently. Data were anal...
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| Principais autores: | , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Bina Nusantara University
2018-03-01
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| coleção: | Binus Business Review |
| Assuntos: | |
| Acesso em linha: | https://journal.binus.ac.id/index.php/BBR/article/view/3915 |
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