ANALYSIS OF INTERNAL SERVICE QUALITY AND OUTPATIENT PATIENT SATISFACTION WITH A RATER APPROACH (RELIABILITY, ASURANCE, TANGIBLE, EMPATHY AND RESPONSIVNESS) IN INSTALLATIONS IN ISLAMIC HOSPITAL SURABAYA
Patient satisfaction is a subjective value to the quality of services provided. Although subjective, there is still an objective basis, especially the patient's assessment which is based on past experience, education, psychological situation at that time, and the existing reality. The type and desi...
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| Format: | Artigo |
| Idioma: | Inglês |
| Publicat: |
Universitas Nahdlatul Ulama Surabaya
2022-07-01
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| Col·lecció: | Medical Technology and Public Health Journal |
| Matèries: | |
| Accés en línia: | https://journal2.unusa.ac.id/index.php/MTPHJ/article/view/3073 |
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