THE ROLE OF MESSAGE-SENDING SKILLS IN LISTENING AND FEEDBACK: EVIDENCE FROM A MEDIATION ANALYSIS IN THE RETAIL INDUSTRY

Managerial communication is widely acknowledged as a cornerstone of organisational effectiveness, with listening, message-sending, and feedback skills forming some of its essential components. Yet, the precise role of message-sending skills in this triadic relationship remains contested. Earlier evi...

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Hlavní autoři:	Mpumelelo Longweni, Lerato Education Mdaka
Médium:	Artigo
Jazyk:	Inglês
Vydáno:	Zibeline International 2025-10-01
Edice:	Malaysian E Commerce Journal
Témata:	managerial competencies communication process listening skills feedback skills message-sending skills structural equation modelling mediation model retail industry
On-line přístup:	https://myecommerecejournal.com/wp-content/uploads/2025-issue2/2mecj2025-92-98.pdf
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