The Effect of E-CRM Implementation and E-Service Quality on Corporate Image and Customer Satisfaction and Its Impact on Customer Loyalty

The purpose of this study is to explain and analyze the effect of e-CRM and e-service quality on corporate image and customer satisfaction and their impact on customer loyalty. Competition in the business world to get maximum profit every company is always trying to maintain the company's image and...

Бүрэн тодорхойлолт

Номзүйн дэлгэрэнгүй

Үндсэн зохиолчид:	Rosyid Nurrohman, Endang Siti Astuti, Edy Yulianto
Формат:	Artigo
Хэл сонгох:	Inglês
Хэвлэсэн:	University of Brawijaya 2023-06-01
Цуврал:	Profit: Jurnal Administrasi Bisnis
Нөхцлүүд:	e-crm; e-service quality; corporate image; customer satisfaction and customer loyalty;
Онлайн хандалт:	https://profit.ub.ac.id/index.php/profit/article/view/2690
Шошгууд:	Шошго нэмэх Шошго байхгүй, Энэхүү баримтыг шошголох эхний хүн болох!