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The dark side of AI transparency: investigating AI-induced anxiety, technostress, and consumer satisfaction through a hybrid SEM-ANN approach

Abstract As AI-driven technologies transform customer interactions, understanding their impact on consumer satisfaction is crucial. This study investigates the relationship between artificial intelligence (AI) transparency and consumer satisfaction, incorporating AI-induced anxiety and technostress...

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Principais autores: Weichen Jia, Ahmed Muneeb Mehta, Chao Han, Muhammad Asif, Muhammad Farrukh Shahzad
Format: Artigo
Sprog:Inglês
Udgivet: BMC 2026-03-01
Serier:BMC Psychology
Fag:
AI transparency
Consumer satisfaction
AI-induced anxiety
Technostress
Artificial neural network
Online adgang:https://doi.org/10.1186/s40359-026-04147-8
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