An Investigation Into The Quality Of Service Delivered By The South African Police Service In The North Rand, Gauteng
An investigation was conducted into the level and quality of service delivered by the SAPS in the Client Service Centres (CSC). Quality was measured in terms of the principles of batho pele. The concept of ubuntu was introduced to see how it could be used to enhance these principles. A customer serv...
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| Principais autores: | , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
AOSIS
2004-11-01
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| coleção: | SA Journal of Human Resource Management |
| Assuntos: | |
| Acesso em linha: | https://sajhrm.co.za/index.php/sajhrm/article/view/38 |
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