ANALISIS KUALITAS PELAYANAN DAN KEPUASAN KONSUMEN DUNKIN DONUTS GADING SERPONG
This study aims to determine service quality and customer satisfaction of Dunkin Donuts customer in Gading Serpong. Service quality are consists of tangible, reliability, responsiveness, assurance, and empathy. Research conducted at Dunkin Donuts Gading Serpong from April-July 2017. Respondents are...
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| Autor principal: | |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Politeknik APP
2018-12-01
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| coleção: | Jurnal Manajemen Industri dan Logistik |
| Assuntos: | |
| Acesso em linha: | https://jurnal.poltekapp.ac.id/index.php/JMIL/article/view/34 |
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