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Using Online Reviews to Drive Person-Centered Care: An HCAHPS-Validated Approach

Person-centered care focuses on the needs of the individual receiving care, and involves cooperation between patients and health professionals to develop and monitor care. This research demonstrates that online patient reviews provide a rich, real-time, and detailed source of patient experience that...

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Detalhes bibliográficos
Principais autores: Joseph G Taylor PhD, Meghan P Leaver PhD, Alex Griffiths PhD
Formato: Artigo
Idioma:Inglês
Publicado em: SAGE Publishing 2025-07-01
Colecção:Journal of Patient Experience
Acesso em linha:https://doi.org/10.1177/23743735251360471
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