Examining transaction-specific satisfaction and trust in Airbnb and hotels. An application of BERTopic and Zero-shot text classification

With a methodological approach, this article explores the application of data mining to the user-generated content of tourist accommodation on infomediation platforms and social networks. Its objective is to present an algorithm that allows the identification of service characteristics relevant to g...

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Detaylı Bibliyografya
Asıl Yazarlar: Manuel Rey-Moreno, Manuel Jesús Sánchez-Franco, María De la Sierra Rey-Tienda
Materyal Türü: Artigo
Dil:Inglês
Baskı/Yayın Bilgisi: University of Algarve, ESGHT/CINTURS 2023-04-01
Seri Bilgileri:Tourism & Management Studies
Konular:
airbnb
hotels
satisfaction
trust
bert
Online Erişim:https://www.tmstudies.net/index.php/ectms/article/view/1944
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