Unleashing the mechanism among salesforce control system, salesforce ambidexterity, and emotional exhaustion to enhance the competitive advantage of organizations

The service-sales interaction should be aligned within and outside the organization, but many companies are not harvesting the benefits of this technique. In line with the conservation of resources (COR) theory, the current research investigates the impact of the salesforce control system on salesfo...

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Principais autores:	Bilal Ahmad, Da Liu, Muhammad Irfan, José Álvarez-García
Formato:	Artigo
Idioma:	Inglês
Publicado em:	Frontiers Media S.A. 2022-07-01
coleção:	Frontiers in Psychology
Assuntos:	salesforce control system emotional exhaustion salesforce ambidexterity service-related performance self-efficacy customer demandingness
Acesso em linha:	https://www.frontiersin.org/articles/10.3389/fpsyg.2022.909656/full
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