Politeness cannot make up for robots’ errors
We investigated the impact of robot politeness and error-prone behavior on user perceptions through two user studies involving non-humanoid robots. Politeness was operationalized at two levels based on Lakoff’s, (1973) politeness rules—one condition implemented all three of Lakoff’s rules, demonstra...
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| Autores principales: | , , , , , |
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| Formato: | Artigo |
| Lenguaje: | Inglês |
| Publicado: |
Frontiers Media S.A.
2026-06-01
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| Colección: | Frontiers in Robotics and AI |
| Materias: | |
| Acceso en línea: | https://www.frontiersin.org/articles/10.3389/frobt.2026.1760163/full |
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