Analysis Of The Quality Of Electronic Service Es-Qual And E-Recs-Qual Models In The Bsi Mobile Application To The Level Of Customer Loyalty At Bsi Bank
Abstract Purpose - This study aims to analyze the electronic service model ES-Qual and E-Recs-Qual in the BSI Mobile application at the level of customer loyalty at the BSI bank KCP Kendal Weleri Central Java. Method - Research is a study that uses quantitative methods, with primary data from questi...
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| Autors principals: | , , |
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| Format: | Artigo |
| Idioma: | Inglês |
| Publicat: |
Universitas Islam Negeri Walisongo Semarang
2023-04-01
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| Col·lecció: | Al-Arbah |
| Matèries: | |
| Accés en línia: | https://journal.walisongo.ac.id/index.php/arbah/article/view/17969 |
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