The relationships between HCAHPS communication and discharge satisfaction items and hospital readmissions

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey has become a key metric used by organizations and patients to evaluate patient experience. Readmissions also continue to be a metric used to evaluate performance because of the added cost to both healthcare systems...

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Detalhes bibliográficos

Principais autores:	Fadi Hachem, Jeff Canar, Francis Fullam, Andrew Gallan, Samuel Hohmann, Catherine Johnson
Formato:	Artigo
Idioma:	Inglês
Publicado em:	The Beryl Institute 2014-11-01
coleção:	Patient Experience Journal
Assuntos:	patient experience patient satisfaction hcahps quality of care communication readmissions discharge
Acesso em linha:	https://pxjournal.org/journal/vol1/iss2/12
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