Global or embedded service work? the (limited) transnationalisation of the call-centre industry
This paper explores the amount of ‘real’ internationalisation in the call centre industry and looks at its effects on work organisation from two angles. First, we analyse the data from the Global Call Center Industry Project, with regard to the amount of internationalisation and the profiles of call...
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| Hoofdauteurs: | , , , |
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| Formaat: | Artigo |
| Taal: | Inglês |
| Gepubliceerd in: |
Pluto Journals
2009-07-01
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| Reeks: | Work Organisation, Labour and Globalisation |
| Online toegang: | https://www.scienceopen.com/hosted-document?doi=10.13169/workorgalaboglob.3.1.0009 |
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