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Global or embedded service work? the (limited) transnationalisation of the call-centre industry

This paper explores the amount of ‘real’ internationalisation in the call centre industry and looks at its effects on work organisation from two angles. First, we analyse the data from the Global Call Center Industry Project, with regard to the amount of internationalisation and the profiles of call...

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Bibliografische gegevens
Hoofdauteurs: Ursula Holtgrewe, Jessica Longen, Hannelore Mottweiler, Annika Schönauer
Formaat: Artigo
Taal:Inglês
Gepubliceerd in: Pluto Journals 2009-07-01
Reeks:Work Organisation, Labour and Globalisation
Online toegang:https://www.scienceopen.com/hosted-document?doi=10.13169/workorgalaboglob.3.1.0009
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