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Service Quality of Conventional and Islamic Banks in Turkey

Purpose – The aim of this research study is to determine and compare the service quality of conventional and Islamic banks in Turkey. Design/Methodology/Approach – Stratified sampling method was used to select the sample of respondents for the survey. The data collection phase was carried out onlin...

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Autores principales: Özgür Kökalan, Ibrahim Güran Yumuşak, Ahmet Bingöl
Formato: Artigo
Lenguaje:Inglês
Publicado: Faculty of Economics & Business, Zagreb, CROMAR (Croatian Union of Marketing Associations) 2021-01-01
Colección:Tržište
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Acceso en línea:https://hrcak.srce.hr/file/377280
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