Leveraging Text Mining Techniques for Civil Aviation Service Improvement: Research on Key Topics and Association Rules of Passenger Complaints

Airline customers will often complain to the relevant authorities if they encounter an unpleasant flight experience. The specific complaint information can directly reflect the various service problems encountered, so conducting in-depth research on public air transport passenger complaints can reve...

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Principais autores:	Huali Cai, Tao Dong, Pengpeng Zhou, Duo Li, Hongtao Li
Formato:	Artigo
Idioma:	Inglês
Publicado em:	MDPI AG 2025-04-01
coleção:	Systems
Assuntos:	airline management civil aviation complaint analysis text mining sentiment analysis topic modeling
Acesso em linha:	https://www.mdpi.com/2079-8954/13/5/325
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