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Chatbots’ Empathetic Conversations and Responses: A Qualitative Study of Help‑Seeking Queries on Depressive Moods Across 8 Commercial Conversational Agents

Abstract BackgroundWhile recent studies showed the potential of conversational agents (CAs) to help alleviate depressive moods, the dynamics of user-chatbot interactions in mental health support remain underexplored. ObjectiveWe examine real-world conversations bet...

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Autori principali: Hyojin Chin, Gumhee Baek, Chiyoung Cha, Meeyoung Cha
Natura: Artigo
Lingua:Inglês
Pubblicazione: JMIR Publications 2025-11-01
Serie:JMIR Formative Research
Accesso online:https://formative.jmir.org/2025/1/e71538
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