Protocol: action planning for action research about kaizen in public organizations. The case of higher education

In this protocol we complete the first three stages of action research to analyze possibilities for continuous improvement of processes in public universities. We define the problem or area of improvement in the organization; we identify the relevance of the topic to generate an academic contributio...

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Detalhes bibliográficos
Main Authors: Juan A. Marin-Garcia, Julio J. Garcia-Sabater, Julien Maheut
Formato: Artigo
Idioma:Inglês
Publicado em: Universitat Politècnica de València 2018-02-01
Colecção:WPOM : Working Papers on Operations Management
Assuntos:
Protocol
Action-research
kaizen
continuous improvement
higher education
process improvement
public services
Acesso em linha:https://polipapers.upv.es/index.php/WPOM/article/view/8990
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