The effect of emotional labour on work satisfaction and emotional display behaviour
<p>Improving the quality of service in the hospitality industry is a strategic agenda that enables the increase of foreign exchange income. Internal factors affect the quality of service, particularly factors related to emotional processing (emotional labour) of service workers that are associated w...
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| Autori principali: | , |
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| Natura: | Artigo |
| Lingua: | Inglês |
| Pubblicazione: |
Universitas Ahmad Dahlan
2019-08-01
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| Serie: | Humanitas: Indonesian Psychological Journal |
| Soggetti: | |
| Accesso online: | http://journal.uad.ac.id/index.php/HUMANITAS/article/view/7618 |
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