Perceived service quality and student satisfaction in higher education: A SERVQUAL-based study

The paper investigates the relationship between service quality and student satisfaction in higher education by using the SERVQUAL model. Data was collected from the students at Serbian universities. In order to investigate the influence of students’ expectations, perceptions, and the gap between th...

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Detalles Bibliográficos

Principais autores:	Rodić-Lukić Vesna, Lukić Nemanja, Subotić Mladen, Marić Mia, Branković Nataša
Formato:	Artigo
Idioma:	Inglês
Publicado:	Srpsko udruženje za marketing 2026-01-01
Series:	Marketing (Beograd. 1991)
Assuntos:	student satisfaction servqual higher education expectations perceptions quality gap
Acceso en liña:	https://scindeks-clanci.ceon.rs/data/pdf/0354-3471/2026/0354-34712602135R.pdf
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