Determining Priority Service of Yogyakarta Adisutjipto Airport Using Servqual Method and Kano Model
Nowadays, airports are expected to be operated as a self-service organisation that provides efficient and high-quality services. Since the satisfaction of passengers is essential for airport’s operators, the efforts to provide better services for passengers become a concern for airport’s operators b...
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| Autori principali: | , , , |
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| Natura: | Artigo |
| Lingua: | Inglês |
| Pubblicazione: |
Universitas Gadjah Mada
2019-09-01
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| Serie: | Journal of the Civil Engineering Forum |
| Soggetti: | |
| Accesso online: | https://jurnal.ugm.ac.id/jcef/article/view/45364 |
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