A hybrid approach to hospital quality monitoring based on google maps reviews: Integrating p-control charts and bidirectional encoder representations from transformers (BERT)
This study investigates the utilization of Google Maps reviews to assess hospital service quality. Patient-generated reviews were analyzed using a sentiment analysis framework incorporating the Bidirectional Encoder Representations from Transformers (BERT) classification model. The p control ch...
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| Principais autores: | , , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Growing Science
2025-01-01
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| coleção: | International Journal of Data and Network Science |
| Acesso em linha: | https://www.growingscience.com/ijds/Vol9/ijdns_2024_181.pdf |
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