Strategies to manage emergency ambulance telephone callers with sustained high needs: the STRETCHED mixed-methods evaluation with linked data

Background Emergency ambulance services aim to respond to patients calling with urgent healthcare needs, prioritising the sickest. A small minority make high use of the service, which raises clinical and operational concerns. Multidisciplinary ‘case management’ approaches combining emergency, primar...

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Main Authors: Alan Watkins, Rabeea’h Aslam, Alex Dearden, Timothy Driscoll, Adrian Edwards, Bethan Edwards, Bridie Angela Evans, Angela Farr, Theresa Foster, Rachael Fothergill, Penny Gripper, Imogen M Gunson, Ann John, Ashrafunnesa Khanom, Tessa Noakes, Robin Petterson, Alison Porter, Nigel Rees, Andy Rosser, Jason Scott, Bernadette Sewell, Anna Tee, Helen Snooks
Formato: Artigo
Idioma:Inglês
Publicado: NIHR Journals Library 2025-10-01
Series:Health and Social Care Delivery Research
Assuntos:
ambulance service
case management
cost–consequences analysis
emergency ambulance service call
frequent caller
mixed-methods study
multidisciplinary team
routine linked anonymised data
Acceso en liña:https://doi.org/10.3310/PWGF6008
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