The role of discriminant analysis in the refinement of customer satisfaction assessment
OBJECTIVE: To test discriminant analysis as a method of turning the information of a routine customer satisfaction survey (CSS) into a more accurate decision-making tool. METHODS: A 7-question, 10-multiple choice, self-applied questionnaire was used to study a sample of patients seen in two outpatie...
Gespeichert in:
| Hauptverfasser: | , , , , , |
|---|---|
| Format: | Artigo |
| Sprache: | Inglês |
| Veröffentlicht: |
Universidade de São Paulo
2000-12-01
|
| Schriftenreihe: | Revista de Saúde Pública |
| Schlagworte: | |
| Online-Zugang: | http://www.scielo.br/scielo.php?script=sci_arttext&pid=S0034-89102000000600010&lng=en&tlng=en |
| Tags: |
Keine Tags, Fügen Sie das erste Tag hinzu!
|