Using Sentiment Analysis of Online Hotel Reviews To Explore the Effect of Information and Communication Technologies on Hotel Guest Satisfaction

Online hotel reviews are a rich source of information regarding drivers of customer satisfaction or dissatisfaction with hotel services. In this paper, we study the impact of information and communication technologies (ICT) on the satisfaction of customers of 144 Algerian hotels through the analysis...

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Principais autores:	Salma Cherdouh, Abdenacer Kherri, Ayoub Abbaci, Salim Kebir
Format:	Artigo
Jezik:	Inglês
Izdano:	Istanbul University Press 2022-06-01
Serija:	Journal of Tourismology
Teme:	information and communication technology sentiment analysis online hotel reviews hotel guest satisfaction algerian hotels
Online dostop:	https://cdn.istanbul.edu.tr/file/JTA6CLJ8T5/B8436FC428854B50B8A784DCE302F681
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