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Influencing factors of Indonesian coffee product customer experience in international market: an aspect-based sentiment analysis with GPT-3 Davinci model

International trade is increasingly facilitated by e-commerce platforms, fostering user-generated content through customer reviews, which can be analysed using sentiment analysis to uncover the customer experience. This study applies aspect-based sentiment analysis with the GPT-3 Davinci version to...

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Principais autores: Evy Rachmawati Chaldun, Gatot Yudoko, Salfitrie Roos Maryunani, Falah Fadjariansyah Kusuma Kautsar, Carissa Tibia Walidayni
פורמט: Artigo
שפה:Inglês
יצא לאור: Taylor & Francis Group 2024-12-01
סדרה:Cogent Business & Management
נושאים:
Customer experience
aspect-based sentiment analysis
GPT-3
Indonesian coffee
E-commerce
international trade
גישה מקוונת:https://www.tandfonline.com/doi/10.1080/23311975.2024.2429796
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