Email Reference Transactions Reveal Unique Patterns about End-User Information Seeking Behaviour and Librarians’ Responses in Academic and Public Libraries Outside the U.S. and Canada. A Review of: Olszewski, L., & Rumbaugh, P. (2010). An international comparison of virtual reference services. Reference & User Services Quarterly, 49(4), 360-368.
<b>Objective</b> – To investigate and compare the nature of e-mail reference services in academic and public libraries outside the United States.<br><b>Design</b> – Longitudinal comparative study. <br><b>Setting</b> – A total of 23 academic and public libraries in ten countries: Australia, Belgium,...
Bewaard in:
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| Formaat: | Artigo |
| Taal: | Inglês |
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University of Alberta
2012-03-01
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| Reeks: | Evidence Based Library and Information Practice |
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| Online toegang: | http://ejournals.library.ualberta.ca/index.php/EBLIP/article/view/12354/13261 |
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