Loyalitas Pasien Rawat Inap Melalui Layanan BPJS Kesehatan (Studi pada RSI Jemursari Surabaya)
BPJS is one of the health services provided by the government to the people of Indonesia. In the process of patient care by using BPJS there were some complaints from consumers related to the quality of service. Poor service quality will have an impact on consumer dissatisfaction in the service, so...
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| Principais autores: | , |
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| Formato: | Artigo |
| Idioma: | Inglês |
| Publicado em: |
Universitas Nahdlatul Ulama Surabaya
2016-03-01
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| coleção: | Business and Finance Journal |
| Assuntos: | |
| Acesso em linha: | https://journal2.unusa.ac.id/index.php/BFJ/article/view/266 |
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