Cruise Passengers' Perceived Service Quality During the Pandemic Period via User-Generated Content
The coronavirus epidemic, which emerged in Wuhan at the end of 2019, spread worldwide and caused more than 4 million deaths as of 2021. The cruise industry, whose goal is to maintain customer satisfaction at the highest possible level, like all service industries, has passed a difficult test with se...
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| Autores principales: | , , |
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| Formato: | Artigo |
| Lenguaje: | Inglês |
| Publicado: |
UCTEA The Chamber of Marine Engineers
2024-06-01
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| Colección: | Journal of Eta Maritime Science |
| Materias: | |
| Acceso en línea: | https://jag.journalagent.com/z4/download_fulltext.asp?pdir=jems&un=JEMS-35403 |
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