The definition of criteria for assessing the quality of municipal services
This article considers approaches to definition of criteria to evaluate the quality of municipal services. The system characteristics that local authorities should apply in practice the provision of a service and monitor satisfaction with it.
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| Autor principal: | |
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| Format: | Artigo |
| Idioma: | Russo |
| Publicat: |
Russian Academy of Entrepreneurship
2021-08-01
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| Col·lecció: | Ученые записки Российской академии предпринимательства |
| Matèries: | |
| Accés en línia: | https://www.scinotes.ru/jour/article/view/350 |
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