Profiling Users’ Behavior, and Identifying Important Features of Review “Helpfulness”

The increasing volume of online reviews and the use of review platforms leave tracks that can be used to explore interesting patterns. It is in the primary interest of businesses to retain and improve their reputation. Reviewers, on the other hand, tend to write reviews that can influence and attrac...

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Detalhes bibliográficos

Principais autores:	Muhammad Bilal, Mohsen Marjani, Muhammad Ikramullah Lali, Nadia Malik, Abdullah Gani, Ibrahim Abaker Targio Hashem
Formato:	Artigo
Idioma:	Inglês
Publicado em:	IEEE 2020-01-01
coleção:	IEEE Access
Assuntos:	Business reputation rating behavior review helpfulness user profiling crowd-sourced reviews
Acesso em linha:	https://ieeexplore.ieee.org/document/9075989/
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